Customer Service

F+W's SMS Terms and Conditions 


What is the price for SMS?

There is no additional charge for F+W Media text messages. However, message and data rates may apply. Check with your carrier for details on your plan.
 
What carriers are compatible with F+W Media messages?
Compatible carriers include: AT&T, Verizon Wireless,T-Mobile®, Sprint, Nextel, Boost, Alltel, US Cellular, and Cellular One.
 
Are there any additional carrier charges associated with the service?
Message and data rates may apply.  Please contact your wireless phone service provider to inquire about the details of your plan.
 
How many text messages can I expect to receive? 
You can expect to receive four text messages per month per community.  

Are F+W text messages available for international users?
No, they are currently only available for subscribers within the United States.
 
How do I opt-in to receive text messages?
You can opt-in to F+W alerts by texting JOIN to 63264 to receive text messaged from F+W alerts.   
 
How do I discontinue receiving messages?
User can opt-out of F+W alerts by texting STOP to 63264 to discontinue receiving messages from F+W alerts.
 
Who do I contact for help?
For additional help, text HELP to 63264 or contact us or send your email to contact_us@fwmedia.com or call 1.800.258.0929.

F+W respects your right to privacy.  You can view our policy here.