Comcast Communication Journey - Terms and Conditions

What is Comcast Communication Journey?
Comcast Communication Journey allows subscribers to be notified via SMS of events related to their service. The number of text messages received vary based on subscriber requests.

Is it free?
Messages and data rates may apply. Depending on your text plan, you may be charged by your carrier.

What if I don't want to receive any further notification messages?
Text STOP to 60621 to cancel the Comcast Communication Journey service. After doing so you will no longer receive any texts from the Comcast Communication Journey service.

What if I want more info?
Text HELP to 60621 for more information, or contact Comcast at

Toll Free Number: 888-936-4968

START: Text START to 60621 to subscribe to XFINITY Mobile Support..

STOP:At any time you can text STOP to 60621. This will prevent you from receiving any future texts from the Comcast Communication Journey service.

HELP: At any time you can text HELP to 60621. Texting HELP will return the following message: Welcome to XFINITY Mobile Support! Message us about anything XFINITY Mobile and we’ll get right back with a speedy reply. Or talk to us at (888) 936-4968.

Who are the Participating Carriers?
AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular, Cellular One, MetroPCS, Cellcom, Cellular South, Carolina West Wireless, Interop, ClearSky, nTelos, and Virgin Mobile.

T-Mobile®does not guarantee that alerts will be delivered and will not be liable for delayed or undelivered messages.

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